Refund policy

Return & Refund Policy

We want you to be satisfied with your order. If your item arrives damaged, defective, incorrect, or with items missing, please contact us within 30 days of delivery.

To help us resolve the issue, please provide your order number along with clear photos or video showing the product, packaging, shipping label, and the issue when applicable.

Damaged, defective, incorrect, or missing items:
If your claim is approved, we may provide a replacement or refund to your original payment method at no additional cost.

Returns:
Please do not send products back unless we specifically provide return instructions. Unauthorized physical returns may not be accepted.

Change-of-mind returns:
We currently do not accept returns or refunds for buyer’s remorse, ordering the wrong item, or simply deciding you no longer want the product after it has shipped.

Order cancellations:
Contact us as soon as possible if you need to cancel an order. Orders may only be canceled before they have entered processing or shipped. Once an order has shipped, it cannot be canceled. 

Lost or delayed packages:
If your order appears significantly delayed or missing, contact us and we will investigate the shipment. Additional information from the carrier may be required before a refund or replacement can be approved.

Refund timing:
Approved refunds are returned to the original payment method. After a refund is processed, your bank or payment provider may take approximately 5–10 business days to post the funds. 

This policy does not limit any rights you may have under applicable consumer-protection laws.

For questions regarding your order, please contact us using the contact information provided on our website.